All Excel clinics are now reopen for in clinic treatment and TeleHealth to assist patients. Please contact any of our clinics for more information or to schedule an appointment. Click here for additional information regarding our COVID-19 precautions and protocols. 

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Our Mission is Your Recovery

COVID-19 Information

To Our Patients and Community Partners:

Precautionary Measures:
At this time, the CDC has advised that the situation is rapidly evolving and the risk assessment is being updated frequently. We strongly encourage the following practices to help reduce the spread of illness as recommended by the CDC:
 Avoid close contact with people who are sick;
 Avoid touching your eyes, nose, and mouth;
 Stay home when you are sick;
 Cover your cough or sneeze with a tissue (NOT your hands), then dispose of directly in a trash receptacle;
 Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or sanitization wipe;
 Follow CDC’s recommendations regarding the use of a facemask:
o The CDC does not recommend that people who do not exhibit signs of illness wear a facemask to protect themselves from respiratory diseases, including COVID-19.
o Facemasks should be used primarily by people who show symptoms of COVID-19 to help prevent the spread of the disease to others.
 Wash your hands often with soap and water for at least 20 seconds, especially after using the restroom; before eating; and after blowing your nose, coughing, or sneezing.
o If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
 Review and follow CDC Travel Advisories when planning travel. If you become ill after returning home, contact your healthcare provider immediately.
Precautionary Measures at our Clinics:
Additionally, to protect and provide a safe treatment environment, our front desk staff will begin to ask patients upon arrival whether they are currently experiencing any illness or flu-like symptoms, to assess
the risk of exposure to staff and other patients. Based on the response, our patient service representatives have been instructed to exercise the following actions if necessary:
 If a patient needs to cancel an appointment because they are ill, Excel will not charge any cancellation fee.
 If a patient arrives for an appointment and exhibits signs of fever or respiratory illness, we will ask that they reschedule their appointment when they are feeling better (free of fever for 24 hours) and direct them to their Primary Care Physician immediately. Excel will also not charge any cancellation fee for this occurrence.
Within each of our clinics, the following precautions are part of our standard operating protocols and these efforts will be monitored and increased:
 All of our Physical Therapy Exam Tables are disinfected and sanitized prior to each patient’s use
 All pillowcases and towels are washed with detergent and hot water, along with heated drying
 Staff and patients are both strongly encouraged to wash their hands often, with soap and water for at least 20 seconds, especially prior to known risk factors such as coughing, sneezing, blowing their nose, eating, or visiting the restroom
 The exterior and interior door handles, to access and proceed into our clinics, are also cleaned so as to minimize contact exposure
 The waiting area in our clinics is also wiped/disinfected to minimize the risk of any exposure
As additional information becomes available, we will take appropriate action to continue to protect the health and welfare of all of our patients and staff. We want to reassure current and prospective patients that during this time of heightened awareness, Excel Physical Therapy continues to provide quality care while meeting and exceeding recommendations of the CDC.
For additional information regarding coronavirus, please visit these websites:
Centers for Disease Control and Prevention:
https://www.cdc.gov/coronavirus/index.html
National Institute for Health:
https://www.nih.gov/health-information/coronavirus
From the World Health Organization:
https://www.who.int/emergencies/diseases/novel-coronavirus-2019
Thank you for your continued trust and should you have any additional questions or concerns, please feel free to contact us at info@excelphysicaltherapy.com or speak with any of our area Clinic Directors for further assistance.
Sincerely,
Kristin Mullen, CEO - Excel Physical Therapy

At Excel Physical Therapy, the health and safety of our patients, staff, and community is our highest priority and we have been monitoring the recent updates from the Centers for Disease Control (CDC) in regard to concerns about coronavirus (2019 n-Cov). As part of our standard business practices, and especially during flu season, we promote and encourage additional precautions to reduce the spread of influenza-like illnesses at our clinics and follow Occupational Safety and Health Administration (OSHA) and CDC Guidelines at each of our facilities every day. As additional information becomes available, we will continue to follow guidance from the CDC and other government authorities to implement efforts to reduce the likelihood of illness and wanted to share some precautionary measures, as well as efforts we are undertaking when visiting our clinics.

Precautionary Measures Recommended by the CDC:

At this time, the CDC has advised that the COVID-19 situation is rapidly evolving and the risk assessment is being updated frequently. We strongly encourage the following practices to help reduce the spread of illness as recommended by the CDC:

  • Avoid close contact with people who are sick;
  • Avoid touching your eyes, nose, and mouth;
  • Stay home when you are sick;
  • Cover your cough or sneeze with a tissue (NOT your hands), then dispose of directly in a trash receptacle;
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or sanitization wipe;
  • Follow CDC’s recommendations regarding the use of a facemask:

* The CDC does not recommend that people who do not exhibit signs of illness wear a facemask to protect themselves from respiratory diseases, including COVID- 19.
* Facemasks should be used primarily by people who show symptoms of COVID-19 to help prevent the spread of the disease to others.

  • Wash your hands often with soap and water for at least 20 seconds, especially after using the restroom; before eating; and after blowing your nose, coughing, or sneezing.

* If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

  • Review and follow CDC Travel Advisories when planning travel. If you become ill after returning home, contact your healthcare provider immediately.

 

Precautionary Measures at our Clinics:

As determined by Federal and State Authorities, including Pennsylvania Governor Wolf's Order and Industry Operations Guidance Excel Physical Therapy is deemed an essential service during the COVID-19 Outbreak and may continue operations. We are taking the following precautions at all of our clinics to ensure our patients and employees are treating in the safest environment possible:

  • All staff will be screened prior to entering the clinic daily (temperature and symptom screening)
  • All patients will be screened prior to each clinic visit. A patient screening station will be established at each of our clinics to assess for risk of contact exposure or symptoms prior to entry. Should we identify any risk, the appointment will be rescheduled.
  • We strongly recommend all patients wear a mask or face covering to their appointment, in accordance with CDC guidelines
  • Each physical therapist will only schedule 1 in clinic patient per hour.
  • Only half of our staff will be in the clinic at one time, with no overlap in schedules
  • Each physical therapist will be required to utilize Personal Protective Equipment (PPE) while treating patients
  • All equipment, common areas, entry and exit doors and access areas will be sanitized hourly
  • All highly touched items (coffee, food, magazines) will be removed from the waiting area
  • Community water stations will be closed and considered off limits
  • Any patient over the age of 65, or those with a compromised immune system or other high risk ailment, will be encouraged to speak with their physician and physical therapist for proper guidance as to whether it is recommended to attend in-clinic therapy, utilize TeleHealth, or postpone treatment to a later date.
  • Patient waiting areas will have chairs separated, as will the gym area, so as to continue to maintain the practice of physical distance
  • All therapeutic areas will continue to be sanitized before, during and after each patient

As additional information becomes available, we will take appropriate action to continue to protect the health and welfare of all of our patients and staff. We want to reassure current and prospective patients that during this time of heightened awareness, Excel Physical Therapy continues to provide quality care while meeting and exceeding recommendations of OSHA the CDC.

For additional information regarding coronavirus, please visit these websites:

Centers for Disease Control and Prevention:

https://www.cdc.gov/coronavirus/index.html

National Institute for Health:

https://www.nih.gov/health-information/coronavirus

From the World Health Organization:

https://www.who.int/emergencies/diseases/novel-coronavirus-2019

Thank you for your continued trust and should you have any additional questions or concerns, please feel free to contact us at info@excelphysicaltherapy.com or speak with any of our area Clinic Directors at each of our 33 clinics for further assistance.

Sincerely,

Kristin Mullen, CEO

Excel Physical Therapy