We are pleased to announce that Excel Physical Therapy has achieved Exceptional Performance in the 2019 Medicare MIPS program. The MIPS program tracks the clinical success of medical providers in improving patient function. As ‘Exceptional Performers’, our therapists have successfully proven that we are one of the top providers for getting patients better.
“There is nothing healthy about racism. It’s a disease of the heart and mind that has infected not just people but customs, systems, and laws. There is no vaccine. We must be the cure.”
—-APTA President Sharon Dunn, Pt, PhD, Board-Certified Orthopaedic Clinical Specialist
Excel acknowledges that our nation and each one of us, is experiencing an extremely difficult time right now following the most recent death of George Floyd at the hands of law enforcement. This is but one recent incident in a long line of individuals who faced unjust deaths that include, Breonna Taylor, Botham Jean, Atatiana Jefferson, and the list goes on.
Please allow me to be clear, Excel does not tolerate racism or discrimination in any form.
As our community raises its voice to draw attention to this issue and start a catalyst to mitigate the unequitable treatment that exists in our society, there have been many that have used the platform to thwart these efforts through violent activity. Excel has placed the safety of its patients and team members as a priority, by closing clinics when it was not deemed safe, adjusting schedules to abide by curfews and adding protective measures to clinic facilities where needed.
We are all experiencing the anguish in many different ways, yet there is so much that binds us together, even as we see division amongst our nation’s people.
Healing comes to us through various avenues and there are many outlets to contribute to our community’s healing in a way that will bring about transformation.
The services in which each of our physical therapists deliver to anyone in need of our care, will always continue to be provided in a way that is inclusive, compassionate, individualized and expert. That is unwavering. We take pride in the values we uphold each day and our Excel leaders are here to listen, and to provide support, now and always.
Yours in Hope, Joy and Health,
Kris Mullen, CEO Excel Physical Therapy
Click to view a video overview of our new safety protocols at our clinics which are now effective March 30, 2020 to ensure patient safety.
Excel Physical Therapy continues to monitor the latest updates from the Centers for Disease Control (CDC), as well as other Federal, State and Local Authorities in regard to coronavirus (2019 n-Cov) mitigation efforts. Since our last communication under a week ago, several additional actions have recently been implemented by state and local authorities and we wanted to provide the most recent update to our patients as we enter a critical time period.
Due to updated directives at the federal, state and local level regarding COVID-19 prevention efforts, Excel Physical Therapy has made the decision to close our clinics at the end of business today, Monday, March 16, 2020 for patients to receive in clinic physical therapy. We anticipate reopening our clinics on Monday, March 30, 2020, however, our plans to reopen will be based on the latest directives from state and local authorities, as well as CDC guidance.
We believe this is a prudent decision to prioritize the health and safety for all of our patients and staff as we navigate this critical time period. While patients will not be able to receive in clinic physical therapy during this time, we are implementing our emergency plan which consists of the following procedures:
- Continuity of Care: Our therapists are in the process of contacting all existing patients via telephone and email to advise of this update and will create an action plan which consists of communicating with their assigned patients 1 to 2 times per week for 30 minutes, with the goal of follow up and assistance with a Home Exercise Program
- Physician Communications: We are maintaining “virtual” communications with our physician referrers to ensure a direct line of communication should a need arise regarding a patient’s plan of care, or to update a patient’s prescription for physical therapy, and to coordinate any needs for a patient to visit a physician should they have a specific treatment concern
- Therapist Availability: While in clinic physical therapy is temporarily suspended, all of our therapists remain available for patients via phone, text or email to address any patient or physician concern.
Upon the conclusion of the COVID-19 preventative action directive, which we hope will be in the near future, we will begin to reopen clinics and return to normal operations, which include scheduling appointments for new and existing patients. Until that time occurs, each week, our Leadership Team will review the current state and we plan to provide additional updates to our patients and community partners as we navigate this unprecedented event.
Please contact us at email@example.com or via our Excel hotline at 866-883-9235 should you have any specific questions or additional concerns. We look forward to continuing to assist our physical therapy patients in their recovery and thank you for your continued trust.
Kristin Mullen, CEO
Excel Physical Therapy
To Our Patients and Community Partners:
At Excel Physical Therapy, the health and safety of our patients, staff, and community is our highest priority and we have been monitoring the recent updates from the Centers for Disease Control (CDC) in regard to concerns about coronavirus (2019 n-Cov). As a part of our standard business practices, and especially during flu season, we promote and encourage additional precautions to reduce the spread of influenza-like illnesses at our clinics and follow Occupational Safety and Health Administration (OSHA) and CDC Guidelines at each of our facilities every day. As additional information becomes available, we will continue to follow guidance from the CDC to implement efforts to reduce the likelihood of illness and wanted to share some precautionary measures, as well as efforts we are undertaking when visiting our clinics.
At this time, the CDC has advised that the situation is rapidly evolving and the risk assessment is being updated frequently. We strongly encourage the following practices to help reduce the spread of illness as recommended by the CDC:
- Avoid close contact with people who are sick;
- Avoid touching your eyes, nose, and mouth;
- Stay home when you are sick;
- Cover your cough or sneeze with a tissue (NOT your hands), then dispose of directly in a trash receptacle;
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or sanitization wipe;
- Follow CDC’s recommendations regarding the use of a facemask:
- The CDC does not recommend that people who do not exhibit signs of illness wear a facemask to protect themselves from respiratory diseases, including COVID-19.
- Facemasks should be used primarily by people who show symptoms of COVID-19 to help prevent the spread of the disease to others.
- Wash your hands often with soap and water for at least 20 seconds, especially after using the restroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
- Review and follow CDC Travel Advisories when planning travel. If you become ill after returning home, contact your healthcare provider immediately.
Precautionary Measures at our Clinics:
Additionally, to protect and provide a safe treatment environment, our front desk staff will begin to ask patients upon arrival whether they are currently experiencing any illness or flu-like symptoms, to assess the risk of exposure to staff and other patients. Based on the response, our patient service representatives have been instructed to exercise the following actions if necessary:
- If a patient needs to cancel an appointment because they are ill, Excel will not charge any cancellation fee.
- If a patient arrives for an appointment and exhibits signs of fever or respiratory illness, we will ask that they reschedule their appointment when they are feeling better (free of fever for 24 hours) and direct them to their Primary Care Physician immediately. Excel will also not charge any cancellation fee for this occurrence.
Within each of our clinics, the following precautions are part of our standard operating protocols and these efforts will be monitored and increased:
- All of our Physical Therapy Exam Tables are disinfected and sanitized prior to each patient’s use
- All pillowcases and towels are washed with detergent and hot water, along with heated drying
- Staff and patients are both strongly encouraged to wash their hands often, with soap and water for at least 20 seconds, especially prior to known risk factors such as coughing, sneezing, blowing their nose, eating, or visiting the restroom
- The exterior and interior door handles, to access and proceed into our clinics, are also cleaned so as to minimize contact exposure
- The waiting area in our clinics is also wiped/disinfected to minimize the risk of any exposure
As additional information becomes available, we will take appropriate action to continue to protect the health and welfare of all of our patients and staff. We want to reassure current and prospective patients that during this time of heightened awareness, Excel Physical Therapy continues to provide quality care while meeting and exceeding recommendations of the CDC.
For additional information regarding coronavirus, please visit these websites:
Centers for Disease Control and Prevention:
National Institute for Health:
From the World Health Organization:
Thank you for your continued trust and should you have any additional questions or concerns, please feel free to contact us at firstname.lastname@example.org or speak with any of our area Clinic Directors for further assistance.
Kristin Mullen, CEO – Excel Physical Therapy
Happy New Year! Everyone here at Excel Physical Therapy wish you a joyous, prosperous and healthy 2019.
As a reminder, Apex Physical Therapy has been renamed Excel Physical Therapy. None of our renamed clinics will be moving, nor will any of our staff change and the same great, individualized care our patients and referring physicians have come to expect will certainly remain!
The only change is what will be seen on the signs outside as we begin to operate as a One Name Company with One Mission: Your Recovery!
Please do not hesitate to call our clinic or contact us if you have any questions about this name change and we look forward to even more exciting changes in the future!
“I wish I could write this review without crying, but alas the tears are already falling. I’m not sure how you write a proper review for a place that completely changed your life, but I’m going to try my best!
My therapist, Val, is a godsend. She is the best at what she does. For both my pre and post-surgical rehab, she’s been a rock of support – cheering me on and celebrating all the important milestones with me as if they were her own. Little things, like bending your knee or walking up a flight of stairs pain-free, she was right there with me. I couldn’t have asked for a better person to be by my side while I got my life back from having a knee cap re-alignment and tibia tubercle osteotomy. Val also knew exactly my game plan for my pre-surgery visits to ensure that I was going into knee surgery as healthy as I could be. I went into knee surgery completely confident knowing my road to recovery would be easy with Val and the whole team by my side.
I need to also shout out both office schedulers, as well as all the other PTs. From day one, everyone has been easy to work with and super friendly.
When I walk into Excel, I feel like I’m home. I love Val and the entire team at Excel and I’m so incredibly blessed that I found them! I’m now almost 6 months post op and I feel better than I did pre-knee injury.” Patty Voight has had a long road to recovery but thanks to Excel Physical Therapy and Valerie Brill, PT she got her life back!!
To help celebrate her last day in Physical Therapy her surgeon, Robert Frederick visited our Villanova clinic to see her “graduate” Physical Therapy!
Jess started with Excel Physical Therapy in 2008 while still in PT School. She is currently treats patients at our 1608 Walnut Street location in Center City and is working towards her Certification in Orthopedic Manual Therapy.
- What is your favorite part about working one-on-one with patients through the duration of care? I enjoy the one on one time with my patients and being able to positively impact patient’s lives. I enjoy the opportunity to collaboratively work toward patient goals be it walking further in order to get to the grocery store, returning to bike commuting without pain, or running a half-marathon.
- Please share with us your most memorable patient and their story? I was treating this 94 year old woman who came in for neck pain and loss of motion. Her primary goal was to be able to reach to the top of the refrigerator so she could get her water bottles. Over the next 4-5 weeks I utilized manual therapy techniques and range of motion exercises, all the while, she would tell me interesting stories about her life. By the end of her therapy she was pain free and able to reach her water bottles on top of the refrigerator.
- What do you like to do in your off time, outside of the clinic? I am currently coaching a U17 girls ice hockey team for the Ed Snider youth hockey program. We just started our season last week, I’m excited to have a good year!
Brad joined Excel Physical Therapy in our Bensalem location earlier this year. He is currently seeking his McKenzie spine certification.
- What is your favorite part about working one-on-one with patients through the duration of care? I enjoy being able to get to know patient and build a rapport with everyone since you are the only one that the see. You are able to monitor the patient’s progress better and tailor a program to meet their specific needs and goals when you are the only one working with them.
- Please share with us your most memorable patient, or patients, and their story? My most memorable patient was the mother of a woman who works in our business complex and was brought in for her knee pain and difficulty walking. This woman did not speak English and was scared about coming into therapy after having negative experiences with previous therapies. She was confined to a walker and was unable to walk more than 50 feet without having to sit or have someone help her. Her daughter stayed for the first few sessions to help translate and make sure her mother was comfortable with staying but it only took 5 sessions for her daughter to tell me that her mother couldn’t be happier with the therapy she was receiving. She said we were the first facility who put forth effort to understand her and take the time to work 1 on 1. After needing to be dropped off at the door for her first couple weeks, she got strong and confident enough to walk to our office from her daughters salon on the other side of the complex to the clinic with just a cane and her young granddaughter. She also felt confident enough to no longer have her daughter come with her, and despite not speaking the same language, we were able to understand each other perfectly and help her achieve her goals. She has since been back to see us two more times for other conditions and says she would never go anywhere else.
- Tell us something personal. I was a collegiate track runner at University of Delaware
Kristen is currently seeing patients in our 1608 Walnut Street clinic in Center City after graduating from Temple in 2016. She has experience in treating 1st rib and SI joint dysfunctions and uses various manual therapy techniques, including joint mobilization and muscle energy, in her treatment plans. Kristen is currently working towards becoming an Orthopedic Certified Specialist (OCS) through the American Physical Therapy Association (APTA).
What is your favorite part about working one-on-one with patients through the duration of care? Working one-on-one with a patient allows me to constantly reassess and react to how the patient is responding to a specific treatment. I can then make any necessary corrections to the program and this leads to a more efficient level of care.
Please share with us your most memorable patient, or patients, and their story. I had a patient who was referred for ankle pain who fit many of the criteria for being at risk for heart disease. As I was doing my evaluation, including monitoring vital signs, I discovered he had extremely high blood pressure. He was not aware of his condition and was not on any medication so I referred him back to his Doctor. He returned to Physical Therapy after his physician started him on proper blood pressure medication. When he was discharged from therapy not only was his ankle feeling better his overall health was better and his Blood Pressure was controlled.
What do you like to do in your off time, outside the clinic? I am a Maryland girl, so crabbing, fishing, and being on the water is home to me.